FAQ

Q: What is included in your base printing price?
A: Each order includes placement of 1 full bleed, full color image on the frontside and a grayscale logo on the backside. We will also typeset the following text counts:

• Standard, up to 50 words
• Deluxe, up to 100 words
• Sumo Size, up to 150 words
• Double on corresponding folded and tri-fold products

Of course, we will also perform a thorough quality check of your digital files and notify you of any issues before your job is printed.

Q: How do I ensure that the color of the printed product is what I am expecting? Is there a way to match what I see on the screen to what I will get from the printer?
A: No printer can guarantee an exact color match, however there are some options to help you get the best color possible. You may request a color proof, download our press profiles (for use with Adobe Photoshop) or request a color kit. See our Color Quality page for more information.

Q: What is the deadline to submit materials?
A: If, for example, you want to move to layout approval tomorrow, your deadline to submit materials is before 12:00 p.m., Pacific Time - today. For more details, please see our Turnaround Time Calculator

Q: What type of files should I send?
A: We have the ability to accept a variety of file types from numerous applications. For specifics, please review our Preparing Materials section.

Q: What does 4/1 and 4/4 mean?
A: The term 4/1 refers to the use of our four color printing process: cyan, magenta, yellow and black on the front of our cards and only black ink on the back. The 4/4 printing is four color process on both the front and back of the card.

Q: When is payment due?
A: We require payment before your order is completed. We accept Visa, MasterCard, American Express, Checks and Money Orders.

Q: What Production Time Options do you offer?
A: We offer the following production time options:

• Next Business Day EXPRESS (after an 11:00 am PT approval)
• 2 Business Days (after a 3:00 pm PT approval)
• 3 Business Days (after a 3:00 pm PT approval)
• 4 Business Days (after a 3:00 pm PT approval)

Your production time begins only after we have received your final approval with no further changes or revisions.

Please refer to our pricing calculator for a pricing estimate. Please note that the arrival time for ALL orders is NOON, 12:00 p.m. PT

Q: How will my order be shipped?
A: Modern Postcard offers the following shipping options via UPS:

• UPS Next Day Air Saver (delivery by the end of the next business day)
• UPS 2nd Day Air (delivery by the end of the 2nd business day)
• UPS Ground (days in transit depend on delivery zip code)

Changes are often made to improve our services, so be sure to ask your representative about our most current shipping methods. Please refer to our pricing calculator for a shipping estimate.

Q: I received a message stating my files are corrupt, what does that mean?
A: This message indicates that the files we received on our ftp site were corrupted in some manner, and are now unusable. All files transferred across the web are susceptible to corruption. To solve this issue, try uncompressing your files and re-uploading them to us. You may also contact your Production Team or the Customer Care Group for further assistance at 800.959.8365 x6205.

Q: I did not receive my Layout Proof, but I see you are waiting for my Final Approval. How can I view my layout proof and approve my order?
A: There are 2 ways to view your Final Approval. You can Login to My Account (please register if you have not done so already) then click on Active jobs. Once you find your job, you can view your Approval. You may also call the Production Team or the Customer Care Group at 800.959.8365 x6205 to have them resend the Approval to you via email. Please be sure to check your junk mail folders as they might have been mistakenly placed in there as well.